Product Care and Safety

Filling a hot water bottle safely

Check your hot water bottle regularly for wear, damage and leaks before use. Do not use if cracked, worn or leaking or if you are concerned
Replacing your hot water bottle every two to three years is a safety measure to minimise the risk of injury, even if the bottle does not show obvious signs of wear
Never use boiling water: Allow the water to cool slightly before filling your hot water bottle to avoid burns and potential damage to the bottle
Hold upright when filling: Hold the bottle by the neck and fill slowly
Fill to two-thirds maximum capacity or less: Do not overfill the bottle to allow for expansion and to prevent bursting
Excess air: Gently squeeze out any trapped excess air before screwing the stopper on tightly
Check the stopper: Ensure the stopper is securely tightened before use
Check for leaks: After filling, check the bottle for leaks by holding it upside down
Use a cover: Always use a cover to prevent direct skin contact and reduce the risk of burns
Empty and dry after use: After each use, empty the hot water bottle, dry it thoroughly, and store your hot water bottle in a cool, dark place

Hot water bottles can be dangerous and cause burns if they are not filled, cared for or used properly. Please follow the instructions given

Avoid prolonged direct contact: Do not leave the bottle on your skin for extended periods
Never sit or lie on a hot water bottle: A hot water bottle should never be used as a cushion
Be cautious when using with children: Adults only to fill the hot water bottle. Never leave a hot water bottle unattended with children, and use a cover to prevent burns
Do not microwave: Never microwave a hot water bottle, as this can cause it to explode

Delicate hand wash only and do not tumble dry
Lay your delicate cashmere cover on a clean flat surface and gently remove any bobbles with a cashmere pilling comb. Comb in short strokes in one direction, holding the comb at a 15-degree angle to the fabric
Either gently spot clean a mark or stain by delicately dabbing with a moist cloth of cold water and a tiny amount of cashmere shampoo or delicate baby shampoo, or alternatively hand wash carefully – see below:
- Fill a clean bowl with lukewarm water (30 degrees) and add a small amount of the required specialist, mild cashmere detergent. Please avoid biological detergents
- Turn the cover inside out and submerge for five to ten minutes. Do not soak
- Gently squeeze the suds through the fabric without rubbing, wringing or stretching
- Rinse in cool water until the water runs clear
- Do not use fabric conditioner
- Gently squeeze the cover of excess water, but do not wring
- Lay flat on a dry towel to air dry naturally away from direct heat or sunlight
Never tumble dry
Store in a drawer or box with cedar wood balls, a natural moth and insect repellent