Slumber Luxe Ltd (“we,” “us,” “our”) is committed to protecting your privacy. This notice explains how we collect, use, and protect your personal data when you interact with our website, purchase our products, or engage with us on social media.
Who We Are
Slumber Luxe Ltd is a UK-based company specialising in luxury cashmere hot water bottles. We sell to customers globally and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data Use and Access Act 2025, and the Privacy and Electronic Communications (EC Directive) Regulations 2003
What Data We Collect
We collect the following types of personal data:
- Basic transaction data: name, email address, billing/shipping address, phone number, payment details
- Social media data: user names, profile information, interactions with our social media content
- Marketing preferences: opt-in status for e-newsletters, product updates, competitions and promotional offers
How We Use Your Data
We use your data to:
- Process and deliver your orders
- Provide customer support
- Send marketing communications (with your consent)
- Improve our products and services through analytics and insights
Marketing & Communications
With your consent (collected at the point of purchase or sign-up), we may send you:
- Newsletters
- E-newsletters
- Promotions and offers for similar products
- Product updates and brand news
You can withdraw your consent at any time by clicking “unsubscribe” in our emails or contacting us directly.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: to fulfil your order
- Consent: for marketing communications
- Legitimate interests: to improve our services and understand customer preferences
International Customers
As a UK-based company serving a global audience, your data may be processed outside the UK. We ensure appropriate safeguards are in place for international data transfers.
Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent for marketing
- Object to certain types of processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Data Retention
We retain your data only as long as necessary for the purposes outlined above, or as required by law.
Sharing Your Data
We do not sell your data. We may share it with trusted service providers (e.g. payment processors, delivery services) under strict data protection agreements.
Contact Us
If you have questions or wish to exercise your rights, contact:
Data Protection Officer
Slumber Luxe Ltd
C/o Business Control, Red Lion Yard. Frome Road. Bath. BA2 2PP. United Kingdom
Email: info@slumberluxe.co.uk
Effective Date: 30 October 2025